Smart sites and the IoT.

    First steps to digital transformation. 

    You don’t need sensors, the IoT or a network monitoring system to run Urgent. But you do need Urgent if you want to get the best possible performance from your automated and IoT-enabled assets.

    IoT, smart petrol stations and smart convenience retail.

    Urgent users are already one step ahead when it comes to digital transformation. Many gas stations and C-stores are already becoming ‘smart’, by using sensors to automate functionality or measurement of their assets.

    For example, sensors can tell you when bins are full, measure stock levels in oil tanks, check the effectiveness of air conditioning remotely, or see if a heated cabinet or refrigerated unit has failed – all without checking in person.

    Many sensors are already familiar from everyday use, such as the gas sensors in carbon monoxide detectors, or optical sensors that control screen brightness on phones and e-readers. If these sensors are internet or network-enabled, they can communicate their status remotely as part of the internet of things (IoT).

    The benefits of being smart.

    It’s all about maximising uptime - whether the asset is there as a safeguard, an operational essential or a revenue generator (such as your coffee machine or carwash).

    Sensors can be used to automate functionality, such as turning lights on and off according to daylight levels, user traffic and energy-saving requirements. Sensors with network connectivity – part of the IoT – will also send data to their own systems, providing live information such as current usage and status. And it’s these systems that can feed relevant information to your Urgent platform via an API.

    So if, for example, a refrigeration unit fails, or starts to show signs of being faulty, the sensor will detect the problem immediately. Through the API, Urgent will be instructed automatically to raise a task with the relevant engineer or contractor. No waiting for someone to spot the problem, no need to contact a helpdesk and no need to raise the job manually.

    • Delivering a better customer and employee experience
    • Reducing revenue and/or stock loss from equipment breakdowns
    • Protecting compliance and safety
    Example uses of sensors in petrol stations and convenience stores:
    • Automating lighting to suit conditions and user needs
    • Measuring and detecting changes in pressure, gases and liquid levels
    • Monitor and control HVAC, refrigeration and catering equipment
    • Detecting equipment performance, anomalies or failure
    • Detecting proximity, not just within automated car washes, but also to assist parking or provide customer messaging on intelligent screens
    • Detecting movement or speed, such as a driver approaching too fast, or even to detect if an item has been moved or stolen



    Smart buildings and connected assets are also playing an increased role in risk management and mitigation. The combination of mobility, connectivity and data management means that Urgent can effectively and automatically log issues and allocate tasks on your behalf, communicating with your suppliers via text or email to action service, maintenance or urgent repair.

    Not yet ready for digital transformation?

    While the move to being ‘smart’ seems inevitable, the pace of change is different for every organisation.

    Getting your Urgent platform up and running is the first key step in readiness, and will deliver value for your business, independent of any subsequent additional technology.

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